Important Pre-Arrival Guest Information

Getting The Most Out Of Your Stay

We want you to get the most out of your stay and to have a truly memorable time. It is therefore very important that you carefully run through all the information contained on this special page that we’ve put together for you. We have had to make changes to the way we normally do things in compliance with the Welsh Governments Covid 19 regulations. But have worked hard to maintain our usual very high standard and our own unique quality that makes us your ‘Home away from home’!

Please watch the short ‘Guests Pre-Arrival Coronavirus Safety Information’ video first which has been put together adopting current hospitality Coranavirus regulations and protocol. Then please follow the instructions on this page to check-in and register your details online, which we must receive at the very latest, 10 days prior to arrival. Kindly note as part of the NHS Test & Trace System it is mandatory that we have your contact details prior to arrival.

You will also need to keep this page handy during your stay to place your breakfast order the night before, to contact us using the contact form, and for further information on our services and local businesses.

In the meantime if you have any specific dietary requirements or if we can be of assistance prior to your arrival please get in touch using this CONTACT FORM

‘Come and create your history here at The Plas’

Both Mark and I are very much looking forward to welcoming you soon!

Your Hosts

Howard & Mark

IMPORTANT NOW COMPLETE STEPS 1, 2 & 3 PRIOR TO ARRIVAL

Please complete Steps 1, 2 and 3 prior to your arrival. Kindly note that Step 1 is mandatory and the ‘Online Guest Registration & Check-In Form’ must be completed before 10 days of arrival. Current legislation states that we cannot confirm your reservation without your registration details.

Step 1 – Pre-Arrival – Mandatory Online Guest Registration & Check-In.

Please register details of all guests staying before 10 days of arrival by CLICKING HERE. As part of the NHS Test & Trace System your details need to be registered prior to arrival and will be stored safely electronically on our systems. Please don’t hesitate to contact Howard if you need some assistance filling in the short registration form on 01766 514591.

Kindly refer to this NHS ‘What to do if you fall ill with Covid-19 symptoms whilst visiting’ safety information sheet by CLICKING HERE

Further information on our Covid-19 Terms & Conditions Safety Policy can be found: HERE

Step 2 – Dinner – Restaurant’s & Minicabs.

With social distancing regulations being adopted in restaurants and a reduced capacity we strongly advise that your pre-book and reserve a table to avoid disappointment. We have included a selection of our favourites including award winning Y Sgwar in Tremadog itself, which we highly recommend, being just a 10 minute stroll or 2 minute car journey. Please also refer to the list of local taxi-firms to arrange your transportation requirements. Please CLICK HERE to view information on our local restaurants and minicab services. Current legislation states that face masks must be worn inside a taxi and whenever possible when dining ‘inside’ an eating establishment.

Step 3 – For Guests that have BOOKED DIRECT – Don’t Forget to access your Complimentary Goodies & Community Rewards.

Not only have you saved a minimum of £40-£50 by BOOKING DIRECTLY with us compared to using other booking channels. In case you didn’t already know, we now have a unique and fun rewards program, where we have rewarded you for BOOKING DIRECT.We have lots of exciting Complimentary Goodies and Community Rewards waiting for you to use during your stay, offering generous discounts and surprises with us, local tourist attractions, restaurants and amenities which only our BOOK DIRECT  guests have access to. On day of arrival your rewards will automatically be activated using a special code and will be ready for you to start saving right away.

On Day Of Arrival

Please contact us 15 minutes prior to arrival so we can stagger your arrival time and safely check you in. Please also wear face masks, which are now mandatory, and sanitise your hands using the automatic sanitiser by the front door. Be prepared for a BIG warm welcome and a quick fever check using our thermal scanner!

During Your Stay

You will need to keep this page handy as you will need to refer back to it during your stay.

Step 4 – Breakfast – Your Order Needs To Be Completed The Night Before.

Breakfast is served from 8am until 9:30am – Please refer to our A La Carte & Vegan / Vegetarian Breakfast Menu’s being displayed by CLICKING HERE and to place your order the night before. Kindly note that to avoid cross contamination all leaflets and menus have been removed from the Dining Room. We will be providing a table service as unfortunately due to Welsh Government Regulations and the ‘We’re Good To Go’ Covid 19 Risk Assessment we are unable to provide any shared facilities using our regular full Buffet Service. Current legislation states it is now mandatory for guests to wear, whenever possible, face masks in all indoor communal areas of the house.

Step 5 – Guest Information – Here you will find everything you need to know during your stay.

To reduce the risk of cross contamination and in compliance with Welsh Government Regulations our Bedroom Information Folders have been removed from the bedrooms. We have created an electronic version for you to refer to during your stay. Please CLICK HERE to view and note some of the content might not be applicable due to current COVID 19 legislation – modifications have been made where necessary. Also refer to the Homepage on our website where we have put together a series of interactive video’s for your enjoyment – CLICK HERE to view.

Step 6 – How to contact us during your stay.

Please bear in mind that we will be doing our utmost to look after you safely during your stay and if you need to contact us please CLICK HERE to send us a message or alternatively hop over to our Facebook page and CLICK HERE where you can speak to us live. If you have an ’emergency’ and need to contact us urgently after hours please telephone 01766 514591 or 07748 364279.To reduce traffic in the communal areas and in accordance with Covid 19 social distancing / cross contamination legislation we have removed the brass Reception Bells. If you need to get hold of us please contact us first and we will be more than happy to help!